Frequently Asked Questions
What is your refund policy?
Can I get a refund?
Yes — refunds are available only if the item has not been opened on stream and the request is made before the live opening occurs.
What items are non-refundable?
- All shipped sealed products are final sale
- Any item opened on stream is non-refundable
Why are sealed sales final?
Sealed products opened on stream are guaranteed to be authentic and in good condition at the time of opening. Once a sealed product has been shipped, we can no longer guarantee its condition or authenticity.
How long does shipping take?
* Standard shipping typically takes 5-7 business days.
* Express shipping is available for 2-3 business day delivery.
Shipping times are calculated from the date your order is processed, not from the date of purchase.
Orders are processed Monday through Friday, excluding holidays.
**Subject to change**
Do you offer international shipping?
Yes, we ship to most countries worldwide! International shipping rates and delivery times vary depending on your location.
You can enter your address at checkout to see available shipping options and costs.
Please note that international orders may be subject to customs duties and taxes.
What payment methods do you accept?
Payment options that we accept are:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Installment payments (available on qualifying purchases)
How can I track my order?
Here is how you can track your orders!
Once your order ships, you'll receive an email with a tracking number and a link to monitor your shipment in real-time. You can also log into your account and view your order status at any time. If you have any questions about your shipment, our customer service team is here to help!